Returns service
Thank you for choosing nestring.shop. We hope every customer has a great shopping experience. If you are not satisfied with the product you received, you can apply for a return and refund according to the following policy:
I. 30-Day Return Policy
Customers can apply for a return within 30 days from the date of delivery.
Products for return must meet the following conditions:
The product has not been severely used or damaged by the customer.
The product is in basically intact condition.
All accessories are complete.
Valid order information is provided.
Returns may not be processed in the following situations:
Exceeding the 30-day return period.
Product damaged by the customer.
Missing major accessories or order information.
II. Refund Processing Time
After the returned product is approved, the refund will usually be returned to your original payment account within 3 days.
The arrival time may vary slightly depending on the payment institution; the specific processing time depends on the bank or payment platform.
III. Return Application Process
- Contact Customer Service
Submit a return application via customer service email, providing:
Order Number
Product Photo
Reason for Return
- Application Review
Customer service will review the application and provide relevant return instructions as soon as possible after receiving it.
- Return Goods
Customers must return the goods according to the information provided by customer service.
Return Address: 313 W Country Club Rd, Roswell, NM, 88201
- Refund Completion
After the warehouse receives and confirms the goods, it will arrange the refund processing.
IV. Special Notes
If the goods are damaged during transportation, please contact customer service immediately.
For returns due to personal reasons, in some cases, the return shipping cost will be borne by the customer.
If the wrong goods are received or the goods have obvious quality problems, we will assist in handling relevant after-sales solutions.
Due to continuous losses, the merchant has decided to conduct a clearance sale at a loss. Some items have limited stock and will be sold while supplies last.